por | Abr 18, 2024 | Noticias
What’s changing
Last year, we announced the ability to create spaces, memberships, group chats, and more using the Google Chat API.
Today, we’re excited to introduce enhanced membership management using the Chat API. Specifically, you can now use the Chat API to promote space members to space managers.
Getting started
Rollout pace
This feature is available now.
Availability
Available to all Google Workspace customers
Resources
por | Abr 18, 2024 | Noticias
What’s changing
Launching in beta, we’re introducing an integration between Google Voice and Salesforce that makes it easier to track details of calls made in Voice. When enabled:
Salesforce contacts will be displayed in Google Voice. Google Voice calls will now be logged to any matching Salesforce contact.
Salesforce contacts are denoted with the Salesforce logo.
Who’s impacted
Admins and end users
Why you’d use it
This integration helps improve visibility across the various stakeholders that rely on Salesforce as a key tool in their workflow. When enabled, Google Voice calls will be automatically logged in Salesforce, ensuring that there is a record of that interaction for all to see. Additionally, you can jump from Google Voice to the Salesforce call log to add notes and more context. This helps eliminate the need for users to switch between multiple applications and manual record keeping, and make it easier for other team members to see the latest activity in Salesforce.
Getting started
Admins: Eligible Google Workspace admins can
request access to the beta using this sign-up form.This feature will be OFF by default and can be enabled at the Organizational Unit (OU) level. Visit the Help Center to learn more about
integrating CRM with Salesforce.
To turn on the Google Voice and Salesforce integration, navigate to Apps > Google Workspace > Google Voice > Policies > Salesforce integration
You’ll then be directed to the Google Voice and Salesforce connection page to complete the set-up.
End users: You’ll see banners in Google Voice on web and mobile when this integration is enabled by your admin.
Banners inside the Voice app will indicate when Salesforce has been integrated.
After you make a Voice Call to a Salesforce contact from either our web or mobile app, you will be notified that the call is logged to Salesforce in the call log.
You’ll see when a call has been logged to Salesforce — you can click on this notification to open Salesforce.
Logged calls within the Salesforce UI.
Rollout pace
We will be accepting beta applications for this feature over the next several weeks. You can expect to hear back on the status of your beta application in about 2-3 business days.
Availability
Available to Google Workspace customers with Voice Standard or Premier and Salesforce Enterprise, Unlimited, or Lightning versions
Resources
por | Abr 18, 2024 | Noticias
This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.
What’s changing
At Google Cloud Next 2023, we
announced interoperability between Google Chat, Microsoft Teams and Slack— powered by Mio and previously available to Workspace customers through a Beta program. We’re pleased to announce that as of today, this solution is generally available for Google Workspace customers.
Interoperability will enable organizations that use Google Chat and other messaging platforms within their domain to provide a more seamless experience for their users.
Getting started
Admins: Learn more about
Mio and visit the
Mio Help Center for more information.End users: There is no end user action required.
Rollout pace
Availability
Available to all Google Workspace customers. Note that separate Mio licensing is required to enable interoperability.
por | Abr 18, 2024 | Noticias
This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.
What’s changing
Google Workspace developers registered in our
Developer Preview Program have been able to build Chat apps that can subscribe to Chat events using the Google Workspace Events API. We’re pleased to announce that as of today, this functionality is now available to all Workspace developers.
Chat apps can receive events about the following types of changes in Google Chat:
New membershipsNew or removed reactions to a messageNew, updated, or removed members in a spaceChanges to a space, such as the space name or description
Subscribing to these notifications allows Chat apps to respond to important actions in real-time. For details, see
subscribe to Google Chat events in the Google Workspace Events API documentation.
Getting started
Rollout pace
Availability
por | Abr 18, 2024 | Noticias
What’s changing
We’re excited to introduce annotation tools in Google Meet. Presenters and their appointed co-annotators can use these tools to highlight content or make other notations over presented content.
Annotations will be on by default when you begin presenting — you can open the annotations menu to access various tools such as a pen, disappearing ink, sticker, text box, and more.
To assign a co-annotator, from the people panel or by hovering over a user’s video tile, select more options (three-dot icon) > add as co-annotator. For more information about who can co-annotators, see the “Additional details” section below.
Annotating and co-annotating are available for select Google Workspace editions (see availability section below). Anyone can view annotated content during a meeting.
Selecting various annotation tools
Using the pen tool to highlight a specific section of presented content
Who’s impacted
End users
Why you’d use it
Annotation tools can help you better showcase content and engage with your audience while presenting content in Google Meet. They can be useful in a variety of situations, including:
Guiding large groups of users through content, such as a new software trainingCapturing information in real time, like jotting down brainstorming ideasBuilding on concepts in the classroom, like creating a sentence structure or highlighting key information to help students think through a problemDemonstrating steps to solve a math equation
Additional details
At the time of launch, please note that:
Android users can use annotations when they present their screen and select the Entire Screen option. Android co-annotation will follow in a future release.iOS users cannot use annotations when presenting. They can use annotations if they are appointed a co-annotator by a web user.
We’ll provide more information here on the Workspace Updates blog as functionality for mobile devices expands.
Meet hardware availability
Annotations will be available on Series Desk 27 and Board 65 devices during a future release. When support is added, you’ll be able to add these boards as a co-annotator.
Getting started
Admins: There is no admin control for this feature.End users: This feature will be available when you initiate a presentation in Google Meet. Visit the Help Center to learn more about
using annotations in Google Meet.
Rollout pace
Availability
Available for Google Workspace:
Business Starter, Standard, and PlusEnterprise Starter, Standard, and PlusFrontline Starter and StandardEssentials, Enterprise Essentials, and Enterprise Essentials PlusEducation Standard, Plus, the Teaching & Learning UpgradeWorkspace Individual subscribers
Resources
